FAQs
EcoPaw Pups – Frequently Asked Questions About Our Products
Q: What makes EcoPaw Pups products earth-friendly?
A: Our products are made from renewable, plant-based, and/or biodegradable materials designed to reduce waste and plastic pollution. From compostable poop bags to bamboo-based wipes, every product is created with the planet and your pup in mind.
Q: Are your products safe for pets?
A: Absolutely! All our products are designed specifically for your pup. Our materials are non-toxic, hypoallergenic, and free from harsh chemicals. We carefully test our products to ensure they’re gentle on pets and safe for daily use.
Q: Are your products compostable or biodegradable?
A: Yes — most of our products are both! For example, our poop bags are certified compostable, meaning they break down naturally under proper composting conditions without leaving microplastics behind.
Usage & Care
Q: How should I dispose of compostable pet products?
A: Compostable items should be disposed of in a home or industrial composting facility whenever possible. Check your local composting guidelines, as not all areas accept pet waste.
Q: Can I use your wipes on my pet’s face and paws?
A: Yes! Our plant-based wipes are safe for sensitive areas, including paws, coats, and faces — just avoid direct contact with the eyes.
Q: How long do your products take to break down?
A: Depending on conditions, compostable materials typically decompose within 90–180 days in an active compost environment.
Sustainability & Impact
Q: Why is switching to earth-friendly pet products important?
A: Traditional pet products often use petroleum-based plastics that can take hundreds of years to break down. By choosing EcoPaw Pups, you’re helping reduce plastic waste and your carbon paw print.
Q: Where are your materials sourced from?
A: We use responsibly sourced, renewable plant materials such as bamboo, cornstarch, and other plant-based fibers from certified suppliers who share our sustainability values.
Q: Do your products come in recyclable or compostable packaging?
A: Yes — we use recyclable or compostable packaging for all products to minimize our environmental paw print.
Orders & Shipping
Q: Do you offer international shipping?
A: We currently ship within the U.S., but we’re working on expanding to international markets soon!
Q: What is your return policy?
A: We stand behind our products. If you’re not 100% satisfied, contact us within 30 days of purchase for a replacement or refund.
Q: How can I track my order?
A: You’ll receive a tracking link by email as soon as your order ships. You can also log in to your account to view real-time updates.
